Application Support Specialist

Functie

You will contribute to the translation of business needs into technical requirements, and participate in implementing and documenting the necessary digitalization steps to optimize the operational processes. As an application support specialist, you will be part of a team that plays a crucial role in the digitalization of our Food Services business and help ISS to continue delivering quality Integrated Facility Services.

The application Support Specialist delivers the service for the IT service management processes, ensuring the smooth operation of the applications.

Your tasks:

• Administration, monitoring and maintenance of software applications and its infrastructure
• Configuration of software parameters and master data to meet business requirements
• Safeguard alignment of master data in the applications eco system to facilitate data flows and interfacing
• Administer user access rights and user profiles of applications
• Test Applications and new software versions, “Go live” support after introduction of new solutions
• Investigating, diagnosing, and resolving faults and errors in applications
• Assessing issues,  analysing error trends and developing functionality changes to improve the way of working
• Reporting and creating documentation for applications
• Convey technical information in a way that non-technical colleagues can understand
• Supporting the processing of service requests
• Escalating unresolved incidents to service providers

Jouw profiel

• You have a solid background in IT Infrastructure and Application Management
• Must possess strong written and verbal communication skills in French, Dutch and English
• You have an analytical mind and are very detail-oriented
• You are committed to quality
• You can thrive in complex environments
• A Innovative spirit is vital
• You are customer and service oriented
• You are able to collaborate by building partnerships and work together with colleagues to meet shared objectives
• Notions of IT development and/or Data Management is an asset

• Beslissingen, dienstnota's, contracten behandelen en doorgeven, zowel intern als extern
• Brieven, verslagen, nota’s, ... opstellen en redigeren
• Tools voor de opvolging van de activiteiten en situatieoverzichten ontwikkelen en bijwerken
• Afspraken en planning van een verantwoordelijke of een medewerker organiseren
  Telefonische oproepen en bezoekers filteren
• Dossiers behandelen en opvolgen (samenstellen, samenvatten, bijwerken van bestanden, ...)
• Materiaal, toebehoren en verbruiksgoederen bestellen
  De leveringen controleren
• Professionele informatie en reglementering bijwerken
  Documenten archiveren en klasseren
• Verplaatsingen van de verantwoordelijke of van teamleden organiseren
• De activiteiten van een team coördineren
• Personeelsdossiers administratief opvolgen
  Aanwervingen en opleidingen logistiek organiseren
• Uitvoeringsvoorwaarden van onderhoudscontracten van kantoormateriaal, technische keuringen van voertuigen, ... organiseren en opvolgen
• Vergaderingen voorbereiden en organiseren (uitnodigingen, voorbereiding van de dossiers, reservering van zalen, ...)
• Documenten ingeven, briefwisseling behandelen en e-mailberichten beheren
• Communicatieacties en evenementen plannen en organiseren

Aanbod

• A permanent contract, an attractive salary, fringe benefits and the chance to build an exciting career in an international environment.
• We attach great importance to a collegial environment and the well-being of our employees. Here, you can be "who you are".
• A versatile position in a constantly growing company, where you can make a difference.
• You'll be working in an international company with a professional image and a strong sense of belonging, culture and values.
• At ISS, we shape who we are and what we do, reinforcing our commitment to our customers, the people and the places we serve.

See you soon?

About ISS

ISS was founded in Denmark and has been in business for 122 years. Today, we have become one of the world's leading general services companies, with 350,000 employees in 30 countries. We provide services in the fields of catering, cleaning, support services, technical services, security and facilities management. ISS is a pioneer in the field of Integrated Facility Services (IFS), in which we offer several services in a single solution, with a single point of contact and central control.

ISS in Belgium and Luxembourg

In Belgium and Luxembourg, we employ some 8,500 people. The vast majority of them work for our customers on a daily basis, as kitchen staff, cleaners, receptionists, technical and logistics personnel or facility managers. They are managed and supported by 500 specialists in management, administration, assistance and sales.

Our people

At ISS, it's all about people. It's our people at our customers' sites who create value for our customers' staff and visitors every day. That's why we give them all the training and technical resources they need to deliver perfect service. We teach them to be themselves with the customer and to take the initiative when the situation warrants: it's the Human Touch that makes the difference, for our customers and our employees.

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